Off-Cut/Sunglow– Health Canada 2022

Child Safety Regulations

Non -Compliant Products Removed from OMIS:

Last Day to Send Order(s) to Validation:

New Pricing

New Pricing Added to OMIS

March 14th 

March 29th

April 21^st

Old Pricing Removed in OMIS:

^{May 5th}

Last Day to Send Order(s) to Validation with Old Pricing:

May 19^th

How are Remakes Being Handled?

First option will be to repair.  However, Sunglow will review this on an order-to-order basis.

1.       Parts can be shipped direct to the customer if applicable)
2.       Blinds can be returned to the repair facility (if applicable)
3.       Orders over one year old, shipping costs are the responsibility of customer (customer pays to ship to the facility, Sunglow covers the return shipping). Orders under one year old, shipping will be covered by Sungllow
4.       Shades that cannot be repaired will be remade. Upgrade cost absorbed by the vendor (standard to cordless). Sunglow Customer Service will review this on a case-by-case basis

How are warranties being handled?

First option will be to repair.  However, Sunglow will look at this on an order-to-order basis.

1.       Parts can be shipped direct to the customer (if applicable)
2.       Blinds can be returned to the repair facility (if applicable)
3.       Orders over one year old, shipping costs are the responsibility of customer (customer pays to ship to the facility, Sunglow covers the return shipping). Orders under one year old, shipping costs will be covered by Sunglow
4.       Shades that cannot be repaired will be remade. Upgrade cost absorbed by the vendor (standard to cordless). Sunglow Customer Service will review this on a case-by-case basis