This support page is dedicated to Bali Blinds products and service. If you require additional assistance please visit Bali’s Customer Center
Support Hours
Monday to Friday: 9:00am-6:30pm EST
Replacement Parts
Bali custom window treatments are proudly backed by our comprehensive warranty. Visit their support center for parts
New window treatments are more than an expression of your personal style—they’re an investment in your home. When you choose Bali® or Bali Essentials Custom Window Treatments, our goal is to give you the best experience, from the moment you pick out your swatches to the second you step back to admire your newly covered windows and beyond. Our warranties represent our dedication to making sure that your new look lasts.
What’s covered
Bali Custom Window Treatments
- Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted below), provided the product was properly installed
- All internal mechanisms, components, and brackets
- Repairs under this warranty will be made with like or similar parts
- For three (3) years from the date of purchase: operating cords, pleated shades without looped tape, 2″ horizontal vinyl blind slats, and vertical blind vanes
- For five (5) years from date of purchase: motorization components and accessories (batteries not included), draperies, fabric covered cornices and valances, fabric tailored shades and accessories, exterior solar shades (provided they are fully raised during inclement weather and windy conditions)
Bali Essentials Custom Window Treatments
- Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted below), provided the product was properly installed
- All internal mechanisms, components, and brackets
- Repairs under this warranty will be made with like or similar parts
- For three (3) years from the date of purchase: operating cords and vertical blind vanes
What’s not covered
- Normal wear and tear
- Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement, installation, use, cleaning, or maintenance
- Discoloration, fading, cracking, shrinking, or stretching caused by long exposure to direct sunlight
- Slight color variation; natural variations in color, grain, or weave of organic materials
- Slight warp-age of wood blinds or shutters; excessive warp-age caused by moisture or high humidity
- Shipping or labor costs incurred by taking product down, re-measuring, or re-installation
- Unfinished cornices and valances; Palladian shelves
More information
For full details on Bali product warranties please visit Bali support
Routine Cleaning:
Dust using a feather duster
Deeper Cleaning:
Vacuum lightly with an upholstery attachment
Spot Cleaning:
Blot gently with a soft cloth or sponge with mild soap and warm water—being careful not to crush or wrinkle delicate fabric
Visit the How to Clean page.
Please do not remove the warning label. It is mandated by the federal government and is not intended for removal. Additionally, removing the label may damage your blind or shade.
Bali custom window treatments are proudly backed by our comprehensive warranty. If anything goes wrong, our industry-best, U.S.-based customer service team will provide you with the information you need to process your warranty claim or obtain replacement parts.
Please visit the Bali’s replacement Parts page for more information.
Please provide the following original order information:
- Order number
- Blind or shade size
- Purchase date
Bali Blinds are covered under the vendor warranty. Please visit the Bali’s Warranty page for more information.