Support Hours
Monday to Friday: 8am – 6pm EST
Quick Links
Product Instructions
- Open Roll
- Fascia (3″ & 4″)
- Vision (V84 & V102)
- Curved Cassettes (Roller) – Video
- Curved Cassettes (Interlude) – Video
- Curved Cassettes (Illusions) – Video
- Square Cassette
- Dual Square Fascia
- Aria/Aero
- NEO Open Roll
- Atlas
- Atlas 2.0
- Nimbus
- Hanger & Closure
- Fabric Valance
- Panel Track
- Safety Shield
- Wire Guide – Video
- L Channel
- Gemini
- Zero Gravity Clip & Rod – Video
Fabric Maintenance
| Fabric Type | Instructions |
|---|---|
| Sun Screen Interior Sun Control Fabrics | Use a mild detergent, brush and rinse. |
| Translucent, Transparent, Privacy, and Opaque Fabrics | Can be lightly vacuumed or gently wiped with a damp cloth. Do not soak, scrub or use any other solvents. |
| ELT and EPT Fabrics | Dust or surface dirt – Clean with a clothing brush or carefully vacuum.Mild stains – Wipe with a damp cloth.Tough stains – A mild soapy water can be used, then left to dry. Do not use spot cleaners or solvents.Creases can be steamed out or laid flat on a cloth and gently ironed at the lowest setting. |
| Cleaning Instructions for Vinyl | Material can be washed on both sides using warm water and a mild 5% detergent solution.If using soap/detergent, test on inconspicuous area first.Roll shade to fully down position to dry. |
| Cleaning Instructions for Reflective Fabrics | DO NOT clean the metalized side of the fabric. The metalized backing is more sensitive to showing marks from contact with sweat and alkaline cleaning products.When handling the fabric, it is best to do so with white cotton gloves or other gloves if cotton is not available.If the front of the fabric becomes dirty, you can spot clean it with a damp cloth using only mild soap and water. Note than any liquid that gets through to the back may leave a mark on the metalized side.When cleaning the window behind the shade, ensure that the shade is fully retracted and only spray window cleaners lower down on the window or onto a cleaning cloth to avoid spray getting onto the fabric.Commercial window cleaners are known to cause marks on the reflective backing if the spray comes into contact with the fabric. |
Sunglow Warranty
We provide a limited lifetime warranty for the original purchaser. Specific components, such as Somfy motors, have a 5-year warranty. For details on coverage and exclusions, please refer to our warranty documentation.
For detailed information on warranty coverage and exclusions, it is recommended to consult the warranty documentation provided with the product or contact Sun Glow Window Covering Products of Canada LTD directly.
Sun Glow provides a wide range of custom window treatments, including roller shades, solar shades, blackout shades, dual shades, Interlude (zebra) shades, Illusions (silhouette) shades, panel tracks, and graphic shades. Each product is designed to meet specific light, privacy, and aesthetic needs, ensuring the perfect solution for every space.
Yes! Many of our motorized shades are compatible with smart home systems, including Somfy’s Digital Network, RTS, and animeo IP systems. You can also connect our motorized shades to common smart home systems such as Google Home, Amazon Alexa, and Apple Home. Smart home integrations allow for seamless control via smartphones, voice commands, or automated schedules.
We provide a limited lifetime warranty for the original purchaser. Specific components, such as Somfy motors, have a 5-year warranty. For details on coverage and exclusions, please refer to our warranty documentation.
Our support team can assist you with troubleshooting, maintenance, and setup of motorized systems. For advanced issues, please contact support@mysunglow.com.