Warranty – How To Process Your Claim


Please try troubleshooting your window covers.  CLICK HERE

We Are Here To Help

Your product warranty is directly handled and guaranteed by the manufactures in accordance with their terms and conditions to their specific products.  We are here to help ensure the manufacture does honor their commitments as such.

We are here to help!  Let us help guide you through the process of submitting a warranty claim.

Please Note: Your Manufacturers Warranty for your product does NOT INCLUDE LABOUR.  There is a minimum $100 Installation Fee if you you require an installer.   Once you have received your product/part from the manufacturer and you are unable to install yourself and require an installer please CLICK HERE

What Do You Need?

The manufacturer requires your Contract Number.  This can be located in the top right corner of your agreement. 

Can’t find your contract number?    Email FindMyContrat@hddecorating.com with Name, address, phone number and someone will get back to you with your contract number with 2 business days.

Please Click on the Appropriate Vendor:


Bali - Springs Window Fashions
Home Decorators Collection (HDC)
Lutron - Serena Shades 
Maxxmar Window Fashions
My Blinds
Off-Cut Shades 
3M Window Films

The labour warranty information is included within the 3M Warranty. Please read the warranties (below) for more details.

Labour - Blinds, Shades & Shutters

Home Depot Decorating warrants the workmanship of the installation for one year from its completion date. Home Depot Decorating will repair, at no charge to you, any defects due to faulty workmanship appearing during the one year period. For installation repairs covered by this warranty, you must notify us of the problem within the warranty period. A service fee will apply for installation repairs requested after the one year warranty period. Warranty does not cover damage caused by improper use, improper cleaning, abuse or neglect. Products and materials are covered exclusively by the manufacture’s warranty.